Booking Terms and Conditions

The Parties

The parties to this Contract are:

(a) "the Customer": the person who makes the booking, being 18 years of age or over and who shall assume responsibility for all party members and visitors; and,

(b) "the Owner": the Duchy of Cornwall.

Commencement and operation of contract

This Contract only comes into operation when the Owner issues a written confirmation form to the Customer following receipt and upon processing of the appropriate deposit.

A booking for a holiday will only be confirmed when a deposit of 25% has been received by the Duchy of Cornwall.

The Owner has the absolute right to refuse any bookings. In this case, monies received will be promptly returned to the Customer. The Owner reserves the right to cancel or alter arrangements made for the customer, whether before or during the relevant visit (a) Where any error has arisen regarding availability, (b) in any circumstance that arises from or is attributable to acts, events, omissions or accidents beyond the control of the Owner or (c) where in the reasonable opinion of the Owner, it is necessary to perform or complete essential remedial or refurbishment works.

The balance of the booking cost must be received by the Owner no later than eight weeks before the Customer's arrival date.

If the Customer books less than eight weeks before the arrival date, payment of the total cost including the deposit shall be due immediately.

The holiday price includes value added tax. If VAT rates change, the Owner reserves the right to amend prices accordingly.

All payments shall be made to the Duchy of Cornwall.

Group bookings for Restormel Manor / Loskeyle Collection will require a security bond of £500 on arrival.  The bond will be held against any damages.

Cancellation

(a) By the Customer

Non-payment of the balance of rent by the due date will cancel the booking and the booking deposit of 25% of the total cost of the holiday shall be forfeited. 

The booking may be cancelled at any time before 8 weeks by the Customer giving the Duchy of Cornwall notice in writing. On receipt of written cancellation the Duchy of Cornwall will endeavour to re-book the accommodation for the holiday period and, if successful for the whole or part of the period, will refund the relevant proportion of the money paid less £100 to cover office administration. The Duchy of Cornwall reserves the right to discount the cost of a cancelled week for late availability bookings, which may lead to no refund being payable.

If the customer cancels the booking for any reason following payment in full for the holiday, the entire sum paid is forfeited.

Once a booking has been accepted by the Duchy of Cornwall it can only be changed to either another property or different dates by treating the original booking as a cancellation. Please refer to applicable cancellation terms above.

You are strongly advised to take out independent holiday cancellation insurance to cover you for having to cancel your holiday due to any conditions which may affect your journey to the property booked. Force majeure includes any event which we could not, even with all due care, foresee or avoid. Such events will usually include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire, closure, restriction or congestion of airspace, airports and ports and all other events outside our control or the UK Foreign Office advice. Please refer to applicable cancellation terms above.

(b) By the Owner

If, due to circumstances beyond the Owner's control, the Customer's booking is cancelled, the Customer shall be refunded the full amount of the booking in an equal amount to time remaining. We cannot, however pay any compensation or expenses as a consequence of such an event.

Commencement and termination of stay

The Customer should arrive no earlier than 4pm (5pm at Loskeyle Cottages) on the start date of the holiday and leave no later than 10am on the final day.

Occupancy

The number of people occupying the property should not exceed the maximum number stipulated in the brochure or on the website.

The Customer must not use the accommodation or allow its use for any dangerous, offensive, noisy, illegal or antisocial activities or carry on there any act that may be a nuisance or annoyance to the Owner or any neighbours.

No fireworks, Chinese or sky lanterns (or other lights or illuminations that have naked flames) should be let off from the property (including any garden or grounds).

The accommodation is designed for family use, not for youth groups or student parties. The Owner is entitled to refuse to hand over and to repossess the accommodation if the Owner reasonably believes that any damage is likely to be caused by the Customer or the Customer's party.

Sleeping in vehicles, including caravans, parked in or around the property is not permitted.