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Our Covid-19 Safety Processes

In response to the Covid 19 pandemic, new protocols have been introduced to ensure the safety of our guests and our staff. We will endeavour to make your holiday as pleasurable as possible and if you have any queries please do not hesitate to contact us on holidays@duchyofcornwall.org

Covid-19

Cleaning protocols

The Duchy takes great pride in the quality of its housekeeping and always seeks to present the properties to the highest standards of hygiene and cleanliness. However, a range of additional specific measures have been introduced in the current circumstances.

 

Expectations on Arrival and Departure

All of the relevant access for your stay information will be sent to you prior to your arrival so that you will be able to access the cottages without needing to meet us on arrival.

The revised standard check-in time is now not before 5pm to allow the cleaning staff sufficient time to safely and thoroughly deep clean, disinfect and ventilate each cottage ready for your arrival. The revised departure time is 9.30am. Unfortunately, we are not in a position to allow guests to drop off or leave luggage between these times.

On departure, we would be most grateful for your cooperation in carrying out some simple housekeeping tasks for the safety of the cleaning staff and future guests.

During your stay

Leisure Facilities, Play Areas, Tennis Courts and Games Room

Swimming Pool

We have opened the swimming pool at Restormel Manor and are following government guidelines. We are operating a booking system and bookings can be made in the week leading up to your stay. The holiday cottage team will contact you with more details and we ask that bookings are not requested before this. 

In order for the pool to open safely to the government guidelines we have had to adopt a new range of measures, we ask that you please bear with us - more information can be found here.

 

Play Areas

The play area at Loskeyle and Restormel are open and we ask that guests follow the guidelines -

Please help us minimise transmission of the virus by doing the following;

If you have any safety concerns to do with the equipment contact: Tel 01579 533463 

Games Room

The games room at Restormel Manor will also remain closed until further notice. We are sorry for any inconvenience. 

 

Tennis Courts at Restormel

The tennis courts at Restormel remain open, guests are asked to bring their own equipment and follow the below guidelines -

Want to see the availability of all properties? Take a look at our availability chart