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FAQs

Find essential information and answers to our frequently asked questions.

Q:

What is included in my welcome pack?

A:

Towels

One hand towel and one bath sheet per person
One bathmat per bathroom
One hand towel per shared bathroom

Restormel Only 
Pool towels - one per person
 

Bathrooms

Toilet cleaner
Hand soap
Complimentary mini shower gel, shampoo and conditioner
Three toilet rolls per bathroom/toilet

Cleaning products

Washing up liquid
Laundry powder
Fabric conditioner
Dishwasher tablets
Hand soap
Dishcloth and sponge
Multi-surface cleaner
Black bags
Pedal bin liners
Floor cloth
Three tea towels
Mop and bucket
Broom

Please note that we do supply enough of the above to last your stay, should you need to top up, we request that you replenish yourself.

Welcome basket - Cornwall

Milk
Cream
Apple juice
Scones
Sugar sticks
Fresh ground coffee
Jam
Tea
Biscuits

Welcome basket - Isles of Scilly

Milk
Apple juice
Cake
Sugar sticks
Fresh ground coffee
Marmalade
Tea
Biscuits

Q:

Are logs provided?

A:

All of our cottages have a wood burner or open fire, we do supply logs and kindling. If you would like a fireguard please contact the holiday cottage team by email holidays@duchyofcornwall.org

Q:

Are barbecues provided?

A:

Barbecues and tools are provided for each cottage, we ask that you supply your own charcoal. Please clean the barbecue before and after use and follow your pre-arrival instruction.

Q:

Can you provide additional housekeeping services outside changeover days?

A:

We would be very happy to discuss your requirements: just email your enquiry to holidays@duchyofcornwall.org or telephone 01579 346 473.

Q:

What happens if I need to cancel my holiday?

A:

If you need to cancel a booking for any reason, we ask that you notify us in writing by email or post. We will try to re-let the property, and if we are successful in doing this for all or part of the period booked we will return to you any sums received by us, up to the amount you paid for the period re-let (minus a £100 administration fee). To achieve a re-letting, we may need to offer a discount at our discretion. We regret that if we are unable to re-let the property, we will not be able to provide a refund.

Q:

Can we bring an extra person and use a folding bed?

A:

A folding bed can be provided in some cottages by agreement, at an additional charge of £50.

Q:

Do you provide a hair dryer?

A:

Yes, a hair dryer is provided at every property.

Q:

How will I get the keys to my cottage?

A:

You’ll receive directions and information about how to pick up your keys when you have paid the final balance for your holiday.

Q:

Will I get a reminder to pay my balance?

A:

We will send you a reminder by email seven days before your balance is due, with a link to pay the balance online via our secure payment system. The balance is due eight weeks before the date of your arrival. If you prefer not to pay online, please call our team on 01579 346 473 and we’ll be happy to help.

Q:

Do your cottages have Wi-Fi?

A:

Yes, all of our cottages have free wireless broadband internet access. In some locations Wi-Fi can be intermittent, please also bear in mind that the mobile phone signal in some cottages is weak or non-existent.

The provision of wireless broadband internet access is a complimentary facility and the Duchy of Cornwall accepts no liability for loss of coverage or quality where technical problems are experienced.

Q:

Can I bring a pet?

A:

No pets other than dogs are able to stay in our cottages.

Q:

Can we bring our dogs?

A:

Many of our cottages can accommodate a maximum of two well behaved dogs, at £35 per dog per week. To find out more, take a look at our dog-friendly cottages section.

Q:

When are short breaks available?

A:

Short breaks are normally available from September to March, excluding school holiday weeks. We will also consider short breaks if cottages have last-minute availability during the rest of the year (within one week of the arrival date).

Q:

Do you supply cots and high chairs?

A:

We can supply travel cots suitable for children up to 24 months old, highchairs and stair gates, all free of charge. Please note that bedding is not supplied for cots. 

Q:

Are your cottages accessible for people with disabilities or limited mobility?

A:

The majority of our cottages are old buildings with changes in level. Some may have narrow, steep staircases and will have indistinct colours on steps and in corridors. You can view Design & Access Statements on individual cottage web pages but we recommend you email any enquiries to holidays@duchyofcornwall.org or phone us on 01579 346 473.

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