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Latest Covid-19 Update for Customers

We are currently experiencing extremely high call volumes and emails. So that we can assist customers effectively and efficiently, we are trying to prioritise customers with imminent bookings and will work through bookings in date order.

Covid-19

Important Update April 5th: Following the Prime Minister’s announcement it has been confirmed that holiday lets can re-open on the 12th April 2021. The various lockdown release dates announced are all subject to an ‘at the earliest condition’ and although we are planning to operate from the advised dates, they remain subject to review by the Government.

Holidays starting between 12th April – 16th May (individual households only)

Holidays starting between 17th May – 20th June (Rule of 6 or up to two households)

Holidays starting on or after 21st June (no restrictions on the number of households) 

Any guests with bookings that we believe are impacted by the above regulations will be contacted via email which will set out your options and instructions on what to do next. 

Please do not contact us until you receive this email as this will allow our team to contact every affected guest.

What happens if I have a booking with you and the government enforces another lockdown?

If you cannot travel due to government restrictions or we are forced to close, you will be able to transfer your dates or request a full refund.

Can I cancel my holiday?

If you choose to cancel a holiday that falls outside of restricted dates, normal cancellation terms would apply.  

What to do if developing COVID-19 symptoms before the start of the holiday

If you develop or a member of your party develops symptoms prior to your stay or is asked to self-isolate, you must follow the latest NHS guidance in this respect and not travel under any circumstances, we can offer a *movement of booking within 12 months of your original booking, with no amendment fee.

Please note that we may request supporting evidence in order to process the movement of booking.

Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites. In particular please read and familiarise yourself with the following information here and here 

Payment terms

At the moment our payment terms remain the same for future bookings. 

*Movement of Booking Terms

Cancellation by the Owner

If there are covid-19 travel restrictions in place forcing us to close or your booking has to be cancelled by us due to circumstances beyond our control, in addition to our standard terms and conditions, we would try to offer you:

Your options

You should not continue with your holiday if doing so would be in breach of the COVID-19 regulations applicable to your booking. If you think that your booking cannot go ahead in compliance with applicable government regulations, please contact us. 

The options described above are not available to you if your booking can go ahead in compliance with the applicable government regulations. In this case, if you chose to cancel your booking nevertheless, normal cancellation charges will apply.

Where can I find the latest guidance from the government?

Please click here

As you will appreciate, the Government regulations and guidance on COVID-19 changes frequently. Before you travel to your holiday cottage, please ensure you have checked and understood the relevant regulations applicable to you, your departure location, your destination, and the make-up of your party, as it is your responsibility to comply. 

Want to see the availability of all properties? Take a look at our availability chart