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Latest Covid-19 Update for Customers

As you will appreciate, the Government regulations and guidance on COVID-19 changes frequently. Before you travel to your holiday cottage, please ensure you have checked and understood the relevant regulations applicable to you, your departure location, your destination, and the make-up of your party, as it is your responsibility to comply.

Covid-19

* your booking -

The below terms are applicable to the address held on the booking.

If your booking is affected by the ‘Rule of Six’

If your booking is due to commence before 31st December 2020 and your party are unable to travel due to the ‘Rule of Six’ legislation, we can offer a *movement of booking within 12 months of your original booking, with no amendment fee.

We have emailed all customers who we believe may be affected by this and are due to travel during this period. Please follow the instructions contained in this email.

It is your responsibility to understand whether your booking is affected and whether or not you are able to travel. The latest government information can be found here

What to do if developing COVID-19 symptoms before the start of the holiday

If you develop or a member of your party develops symptoms prior to your stay, you must follow the latest NHS guidance in this respect and not travel under any circumstances, we can offer a *movement of booking within 12 months of your original booking, with no amendment fee.

Please note that we may request supporting evidence in order to process the movement of booking.

Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites. In particular please read and familiarise yourself with the following information here and here 

England

Very High Local COVID Alert Level

If your booking is within 4 weeks of the government adding the area you live in to “Very High” alert level, we can offer a *movement of booking within 12 months of your original booking, with no amendment fee or a full refund of the sums you have paid.

We will contact customers who we believe are affected by these options.

See government guidance here

High Local COVID Alert Level

If your booking is within 4 weeks of the government adding the area you live in to “High” alert level and making use of your booking would be in breach of government regulations of households mixing (single households only accepted unless in a support bubble), we can offer a *movement of booking within 12 months of your original booking, with no amendment fee.

See government guidance here

Medium Local COVID Alert Level

Please refer to the ‘Rule of Six’

Welsh National Lockdown

*Movement of Booking Terms

Cancellation by the Owner

If there are covid-19 travel restrictions in place forcing us to close or your booking has to be cancelled by us due to circumstances beyond our control, in addition to our standard terms and conditions, we would try to offer you:

Your options

You should not continue with your holiday if doing so would be in breach of the COVID-19 regulations applicable to your booking. If you think that your booking cannot go ahead in compliance with applicable government regulations, you have not received an email from us and your booking is departing within the next 14 days, please contact us. Please double check your emails (including your junk folder) before getting in touch as we may have already contacted you with the options available to you. There is currently no end date to these government-imposed measures.  The above options are currently only available if your booking is due to take place in the timeframes listed.  If your booking is beyond those dates, it is too early to tell what restrictions will be in place at the time of your booking. If measures continue to be in place closer to the time of your booking, which would put you in breach of government regulations if you were to make use of your booking, rest assured that these options will be available to you then.

The options described above are not available to you if your booking can go ahead in compliance with the applicable government regulations. In this case, if you chose to cancel your booking nevertheless, normal cancellation charges will apply.

Where can I find the latest guidance from the government?

Please click here

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