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Latest Covid-19 Update for Customers

We are currently experiencing extremely high call volumes and emails. So that we can assist customers effectively and efficiently, we are trying to prioritise customers with imminent bookings and will work through bookings in date order.

Covid-19

There are currently no government restrictions in place in relation to holidays in self-catering properties in England.

Can I cancel my holiday?

If you are concerned about new periods of lockdown, please be assured that if at the arrival date of your booking, we are unable to provide you with accommodation because of restrictions OR there are legal restrictions on travel from your area, you will be provided with a *FULL REFUND of any monies paid or a *movement of booking within 12 months. 
 
Please note that if the government restrictions on guest numbers change, it is your responsibility to adhere to those restrictions and we are unable to cancel bookings and provide refunds in these situations.

We advise all our guests to keep up to date with the latest Government rules and guidance on travel (https://www.gov.uk/coronavirus) and take this and their own personal circumstances into account before booking and deciding whether to travel.

Please note we do not cover cancellation if you test positive for Covid, need to self-isolate or choose not to come and these situations are covered by our standard Terms & Conditions. We strongly recommend that you can take out insurance to cover you in these circumstances.

For all other cancellations and our Terms and Conditions, please click here.

*REFUND does cover guests for falling ill with Covid (or any other illness), for a requirement to self-isolate or quarantine, or for a Track & Trace alert preventing them from travelling, or necessitate them leaving whilst on holiday. Those situations can all be covered by taking out suitable travel insurance.

If you have symptoms on holiday

Please arrange a test immediately. Self isolate while awaiting the test result and then act accordingly. If you test positive you must tell us straight away. You must return home immediately, if safe, using private transport.

If you have to self isolate in the property, we regret that we will have to charge for extended occupancy and all other bookings affected. We regret that we cannot make partial refunds as a result of early departures.

If you test positive within seven days of returning home, please let us know so that we can pass information on to housekeepers and other guests, to help prevent the spread of Coronavirus.

More advice from Visit England can be found here.

*Movement of Booking Terms

Cancellation by the Owner

If there are covid-19 travel restrictions in place forcing us to close or your booking has to be cancelled by us due to circumstances beyond our control, in addition to our standard terms and conditions, we would try to offer you:

Your options

You should not continue with your holiday if doing so would be in breach of the COVID-19 regulations applicable to your booking. If you think that your booking cannot go ahead in compliance with applicable government regulations, please contact us. 

The options described above are not available to you if your booking can go ahead in compliance with the applicable government regulations. In this case, if you chose to cancel your booking nevertheless, normal cancellation charges will apply.

Where can I find the latest guidance from the government?

Please click here

NHS Track and Trace

Check in with a QR Code

In line with government guidance we have provided you with a QR code in the cottage which you can scan with the NHS Covid-19 app, 

Want to see the availability of all properties? Take a look at our availability chart